About Vmartgrocery.com eShop
Product Terms & Conditions
1. General Information
This website (“Vmartgrocery.com Website”) is owned and operated by Vispper Sdn Bhd 200601002305 (722053-H)
b. Access & Use
Your access to, and use of the materials contained in, the Vmartgrocery.com Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Vmartgrocery.com Website (“Terms and Conditions”). By using the Vmartgrocery.com Website, you agree to be bound by these Terms and Conditions.
We reserve the right to amend the Terms and Conditions without notice at any time. Your use of our Vmartgrocery.com Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.
To register with the Vmartgrocery.com Website, you must be over eighteen (18) years of age.You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
e. Information Collected & Use of Information
We collect the details provided by you on registration together with information we learn about you from your use of our service and your visit to Vmartgrocery.com Website.
By using the Vmartgrocery.com Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purposes of marketing, promotional, strategic development, research and customer care.
f. Standard e-discount Terms and Conditions
Your use of an e-discount indicates your agreement to be bound by these e-discount Terms and Conditions.
We reserve the right to withdraw or cancel an e-discount for any reason at any time.
We shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any e-discount or any failure or inability of a customer or household to use an e-discount for any reason.
g. Security and Fraud
When you use an e-discount you warrant to us that you are the duly authorised recipient of the e-discount and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of e-discounts to obtain discounts to which you or a third party are not entitled, you may be committing a civil or criminal offence.
If we reasonably believe that any e-discount is being used unlawfully or illegally we may reject or cancel any e-discount and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
h. Intellectual Property
The content of the Vmartgrocery.com Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Vmartgrocery.com Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Vmartgrocery.com Website without written permission from Vmartgrocery.com Website.
No licence is granted to you in these Terms and Conditions to use any of our trade marks.
You may not use the Vmartgrocery.com Website for any of the following purposes:
a. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
b. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
c. Gaining unauthorised access to other computer systems
d. Interfering with any other person's use or enjoyment of the Vmartgrocery.com Website
e. Breaching any laws concerning the use of public telecommunications networks making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a. any claim by any third party that the use of the Vmartgrocery.com Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
b. any claim by any third party that the use of the Vmartgrocery.com Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
c. any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Vmartgrocery.com Website by you.
j. Availability of the Vmartgrocery.com Website
Although Vmartgrocery.com Website aims to offer you the best service possible, Vmartgrocery.com Website makes no promise that the services at the Vmartgrocery.com Website will meet your requirements. The Vmartgrocery.com Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at firstname.lastname@example.org and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Vmartgrocery.com Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. The Vmartgrocery.com Website will attempt to restore the service as soon as reasonably possible.
k. Vmartgrocery.com Website's right to suspend or cancel your registration
The Vmartgrocery.com Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Vmartgrocery.com Website.
The suspension or cancellation of your registration and your right to use the Vmartgrocery.com Website shall not affect either party’s rights or liabilities.
l. Vmartgrocery.com Website's liability
The Vmartgrocery.com Website is provided by us without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You must bear the risks associated with the use of the Internet.
We will ensure that information or material included on the Vmartgrocery.com Website is correct, reputable and of high quality. We will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Vmartgrocery.com Website. If we are informed of any inaccuracies in the information or material on the Vmartgrocery.com Website, we will attempt to correct the inaccuracies as soon as reasonably possible.
In particular, we disclaim all liabilities in connection with the following:
Incompatibility of the Vmartgrocery.com Website with any of your equipment, software or telecommunications links
Technical problems including errors or interruptions of the Vmartgrocery.com Website
Unsuitability, unreliability or inaccuracy of the Vmartgrocery.com Website
Inadequacy of the Vmartgrocery.com Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Vmartgrocery.com Website.
m. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.
n. International Use
We make no promise that materials on the Vmartgrocery.com Website are appropriate or available for use in locations outside Malaysia, and accessing the Vmartgrocery.com Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Vmartgrocery.com Website ignores this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
2. Product Terms & Conditions
b. Delivery Charges
i. Customer Services
These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.
If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
This Vmartgrocery.com Online Shopping website is owned and operated by Vispper Sdn Bhd 200601002305 (722053-H).
Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which we make the products available to you ("Product Terms").
b. Delivery Charges
The cost of the delivery services is not included in the price of the goods. The information about the cost of the services is available on the Vmartgrocery.com Online Shopping website once the Customer books a delivery zone. The delivery charges for the corresponding zone will be shown in the order form prior to payment.
The availability of the goods presented on the Vmartgrocery.com Online Shopping website depends on stock in stores and we do not guarantee the availability of goods.
In order to ensure that goods are available to all customers, we have the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce which would use up all the stock of that store, the store may only deliver 5 bottles.
The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.
If the goods requested by the Customer are unavailable due to factors beyond our control, we shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item.
On delivery the substituted goods will be separated from the other products requested by the Customer and the customer shall be entitled to refuse to accept the substituted goods either in full or partially. The amount for the goods that are not accepted shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.
There will be no contract of any kind between the Customer and us unless and until the payment is completed.
The Vmartgrocery.com Online Shopping service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
To ensure availability of all our products, customers may be limited to a maximum number of items.
Delivery will be made to the address specified by the Customer on the completed order form.
We will deliver the Customer's order to the main entrance of the delivery address. At Customer’s request, our delivery personnel may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if :
a) the customer need to infrom us if need of door to door delivery and the delivery personnel has the Customer’s permission once reach at the place.
b) the delivery personnel believes that it is safe and practical to do as the Customer requests,
c) there is no obstacle preventing entrance, for example a locked main door. We always reserve the right to deliver only to the main entrance of the delivery address.
d) Rm5 will be charged and the customer can pay directly to the rider.
The Vmartgrocery.com Online Shopping delivery service is available in selected areas. The delivery locations are shown in the delivery zone section as below
Zone 1 - Puchong
Zone 2 - Cyberjaya / Putrajaya / Serdang
Zone 3 - Others KL/Klang Valley Areas (Except *Sabak Bernam,Kuala Selangor,Hulu Selangor, Sabak Bernam, Rawang*)
We are committed to complete the delivery on the next day for orders placed before the cut off time of 6 pm. Orders submitted after 6 pm will be delivered the day after the next day In the situation this could not be met, the customer will be notified in advance to arrange for suitable delivery time
All goods must be received by an adult aged 18 years or over. If the delivery personnel has doubts over the age of the person receiving the goods, he is entitled to ask such a person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, we shall not hand over the goods.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery ( extra charge might be applicable)
If the Customer requests for redelivery, we are entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, we will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
If you have received faulty, damaged or different goods
Please note that the Customer can only request for a refund 2 hours after the goods have arrived. You can email us for a refund process along with the image for proof at email@example.com or WhatsApp to our customer service representative at +6019-9666338. Any request after 2 hours of the delivery will not qualify for a refund.
For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.
Cash refund requests will be done within seven (7) working days. This depends on the issue and whether an investigation is required. We are committed to complete all replacement and refund requests no later than fourteen (14) working days. Our representative will contact you to provide necessary advice on the process.
If the item ordered is not available
Our representative will inform you about the unavailability of the product and we will process for a refund by cash or resend with the next order or exchange to another item. Customers are required to sign the refund form for proof of payment in situations of refunding.
Vmartgrocery.com will not be responsible for or entertain any form of cancellation upon payment made
You can use a debit, credit card or online banking to pay for your shopping. We accept the following payment providers, issued by banks in Malaysia:
Unfortunately we will not accept cash as payment for your shopping. This is because our delivery personnels cannot carry cash with them due to safety reasons.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
i. Customer Services
If you have an order query, please email us at firstname.lastname@example.org contact customer service at +6019-9666338 (Whatsapp)